Shipping / FAQ / Returns / Wholesale
How long will my order take to be shipped? Subscription boxes are shipped the first week of the month. All other orders, please allow 1-5 business days for your order to be picked, packed and processed. March and September are the busiest months and could be a little longer.
Can I combine orders to save on my shipping? We are sorry we just can not efficiently combine orders. We need to ship them as placed.
How can I cancel an order? send us an email to email@example.com and if your order hasn't been packed we can cancel for a 12% service charge. This fee covers the commission we pay to our apps and payment processing companies for your order. We pay this fee as soon as you submit your order and regardless if you cancel or not. This fee is nonrefundable to us.
Shipping and handling costs shipping is calculated and charged during checkout. PO Boxes may have an up-charge due to not being able to use UPS.
Wholesale availability? We do not offer wholesale on any bundles or subscription boxes although the subscription boxes are discounted and come with additional promotions to subscribers.Returns? We do not accept returns for any subscriptions, bundles, or products on greenery market bundles website. Bundles are sold as “kits” and we spend time getting them ready for you. All sales are final but please contact us with any order challenges.
I would like to return a subscription box how do I do that? Subscription boxes and bundles are nonreturnable once we have shipped your product. You are welcome to cancel your subscription at any time prior to 10 days before shipping the next months box.
I made a mistake on my address now what do I do? Contact us ASAP and we can see if your package can be rerouted. There is a cost for this through UPS and we will need to charge you if they charge us. In the event the package cannot be rerouted we will have to wait for it to come back to us. We cannot be responsible for a mistake you made in your address so please be sure to check your address carefully during checkout. There will be costs associated with reshipping the package that will need to be paid by you before we can reship. Sometimes if you have a my UPS account you can reroute your own package online on your account.I want to exchange something in my bundle, how do I do this? We do not do exchanges of anything in bundles or subscriptions. All bundled products are sold as is.